Customer Success Learning Hub
User-generated content
Online learning
Product communities
Client Goals
Autodesk is a multinational software service provider for creators in the architecture, engineering, construction, manufacturing, media, education, and entertainment industries. They reached out to Ballistiq to have a new community platform built for their cloud-based application, Fusion 360.
Challenges
The users of Autodesk’s software were missing a place where they could share their work with other artists and find resources.
Solution
Ballistiq helped Autodesk to create an online community platform, combining user-generated content with training, news, forums and more. Not only did it provide customers with a hub where they could access all the resources for Fusion 360, but Ballistiq also helped transition the project in-house to become the core architecture for the Autodesk Online Gallery.
Results
The scalable platform enabled Autodesk to spin up multiple hubs for its family of products, providing transformational value for the company.
